My Google Integration Disconnected# Link to this article

Rankato holds a revocable, read-only authorisation from Google. Several ordinary events invalidate it.

Why it happens# Link to this section

• The Google account password was changed.
• Rankato's access was revoked in the Google account's security settings.
• The account lost access to the property or GA4 role it was authorised with — common after someone leaves.
• A Workspace administrator applied a policy that withdrew third-party access.
• The property or data stream was deleted or recreated in Google.

Reconnect# Link to this section

1. Open your project and go to Settings → Integrations.
2. The affected integration shows a disconnected state. Choose Reconnect.
3. Sign in with an account that still has access to the property. It does not have to be the original account.
4. Re-select the same property or GA4 stream. Selecting a different one starts a new data series rather than continuing the old one.

After reconnecting# Link to this section

Ingestion resumes on the next scheduled run. Rankato back-fills the missed window as far as the source makes that history available — Search Console allows this within its retention period, so most gaps close on their own.

Preventing repeat disconnections# Link to this section

Connect with an account that will outlast individual staff — a role or service account with property access rather than a personal one. That single change prevents most recurrences.