Rankato Support|System status
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Search verified documentation, follow a setup pathway, or hand it to our support team.
Popular guides
Frequently referenced documentation
- Site Explorer3 min readHow Keyword Difficulty Is CalculatedRankato Keyword Difficulty (RKD) is a deterministic 0-100 score computed with no LLM and no paid data, broken down per factor with a confidence band and a model version.Read guide
- Getting Started3 min readWelcome to RankatoRankato is a search and AI-visibility platform: it crawls your site, tracks how you rank in Google and in AI answer engines, and turns that data into a prioritised list of things to fix.Read guide
- Getting Started3 min readCreate Your First ProjectA project pairs one domain with its crawl settings, keywords, integrations and history. Creating one takes a domain, a name, and — for features that write data — domain verification.Read guide
- Getting Started3 min readRun Your First Site AuditA Site Audit crawls your site with Rankato's own crawler and returns issues grouped by severity, each with the evidence behind it and a specific fix.Read guide
- Site Audit3 min readWhat Site Audit ChecksThe audit catalog is a fixed set of issue types grouped into eleven categories, from crawlability and indexability through to structured data, security and international.Read guide
- Getting Started3 min readConnect Google Search ConsoleConnecting Search Console lets Rankato read your real impressions, clicks and query data, and join it to crawl and ranking data for the same URLs.Read guide
Module documentation
Browse documentation by module
Select a module to see its setup guides, crawl rules and troubleshooting.
Modules12 products
Account Workspace
2 guidesWorkspaces hold projects, data and allowances. Roles decide who can spend allowance, who can change settings, and who can only read.
Top topicsworkspacemembersrolespermissions
- product docManage Workspace Members and RolesWorkspaces hold projects, data and allowances. Roles decide who can spend allowance, who can change settings, and who can only read.Read documentation
- faqWhat Data Does Rankato Store?Rankato stores the crawl, ranking and backlink data it collects, the aggregate Google reporting data you authorise, and your account and workspace records. It does not store end-user-level analytics data.Read documentation
Execution guides
Step-by-step setup & immediate triage
Follow the pathway to get your first crawl running, or jump straight to a fix.
Getting started pathway
- 1Welcome to RankatoRankato is a search and AI-visibility platform: it crawls your site, tracks how you rank in Google and in AI answer engines, and turns that data into a prioritised list of things to fix.3 min
- 2Create Your First ProjectA project pairs one domain with its crawl settings, keywords, integrations and history. Creating one takes a domain, a name, and — for features that write data — domain verification.3 min
- 3Run Your First Site AuditA Site Audit crawls your site with Rankato's own crawler and returns issues grouped by severity, each with the evidence behind it and a specific fix.3 min
- 4Add Your First Tracked KeywordsAdd the keywords you want to watch, pick the country and device they should be checked on, and Rankato starts building position history from that day forward.3 min
- 5Connect Google Search ConsoleConnecting Search Console lets Rankato read your real impressions, clicks and query data, and join it to crawl and ranking data for the same URLs.3 min
- 6Connect Google Analytics 4Connecting GA4 lets Rankato read sessions, engagement and conversion data per landing page, so organic performance can be measured against what the page actually does.3 min
Instant troubleshooting
- How to Fix Common Crawl IssuesThe handful of crawl issues that account for most audit findings, and the specific change that resolves each one.Site Audit
- My Crawl Is Stuck or FailedWork through blocked access, server errors, exhausted allowance and JavaScript rendering — in that order. Most stuck crawls are a blocked crawler rather than a Rankato fault.Site Audit
- My Data Looks Out of DateCheck the freshness label on the panel first — it names the source and the collection time. Most 'stale' data is a source with a genuine publishing delay, or a scheduled refresh that is not due yet.Analytics
- My Google Integration DisconnectedGoogle access tokens expire when a password changes, permissions are withdrawn, or access is revoked. Reconnecting restores ingestion and back-fills the gap where the source allows it.Integrations
- I Cannot Download an ExportLarge exports are generated in the background and the link is time-limited. Most failed downloads are an expired link, a still-running export, or a permission mismatch.Exports
Knowledge base
Explore by category
- Getting StartedSet up your first project, run your first audit, and connect the data sources Rankato reads from.
- Site AuditHow Rankato crawls your site, how the health score is computed, and how to act on what it finds.
- Site ExplorerResearch any domain: backlinks, referring domains, organic keywords, and competitor overlap.
- Rank TrackerTrack keyword positions over time, understand SERP features, and read position history correctly.
- IndexingSubmit URLs, monitor index coverage, and watch whether your backlinks are indexed by Google.
- AnalyticsGoogle Search Console and GA4 integrations, what Rankato stores, and how fresh the numbers are.
- Billing & UsagePlans, allowances, how usage is metered, and what happens when a limit is reached.
- Account & WorkspaceWorkspaces, members, roles, permissions, and API key management.
- TroubleshootingFixes for stuck crawls, stale data, disconnected integrations, and failed exports — plus common questions.
Everything you need to know
Quick answers on crawling, indexing, team permissions and billing allowances.
How Often Does Rankato Refresh Data?
It depends on the source. Audits run when you start them; rankings and backlink checks run on your plan's schedule; Google data arrives with Google's own delay. Read the full answer →
What Data Does Rankato Store?
Rankato stores the crawl, ranking and backlink data it collects, the aggregate Google reporting data you authorise, and your account and workspace records. It does not store end-user-level analytics data. Read the full answer →
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Known issues & live status
Is something broken?
Documented product issues with workarounds, alongside live infrastructure health.
What’s new
All releasesLatest releases
- 1.4.0Support & Knowledge Hub LaunchOne Help & Support home for product documentation, the knowledge base, release notes and known issues — plus a public help centre, an AI assistant that cites its sources, and support tickets without leaving Rankato.
- 1.2.0Site Audit ImprovementsFaster crawls on large sites, clearer crawl-progress reporting, better JavaScript rendering coverage, and audit-to-audit comparison.
- 1.0.0Rankato Initial ReleaseThe first general release: Site Audit, Site Explorer, Keyword Research, Rank Tracker, Indexing and the Google integrations, all built on Rankato's own crawler and data pipelines.
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